Usage and limits
Credit system
Your plan includes a monthly pool of credits shared across all activity:
Checking usage
Go to Settings → Billing to see your plan, renewal date, and a usage table with rows for Inbound calls, Web widget, Human-first calls, Text messages, and Total usage. Each row shows usage, the overage rate, and any overage cost.
Credit refresh
Credits reset at the start of each billing period, and unused credits do not roll over. On annual plans, credits refresh monthly.
When you upgrade mid-cycle, your remaining credits carry over, up to the new plan’s pool.
Overage
On paid plans, usage beyond your credit pool is billed at your plan’s overage rate:
The free trial has no overage. When trial credits run out, your receptionist stops answering until you upgrade.
Low-credit warnings
During the trial, a warning appears when 25% or less of your credits remain, and again when they run out. Select View plans to upgrade.
Resource limits
Phone number limits don’t include numbers you bring.
Other limits that apply on every plan:
- 50 rules, 20 procedures, and 100 transfer rules per receptionist
- 10 transfer rule changes per day during the free trial
Assistant daily limit
The business assistant has a daily message limit that resets at midnight UTC. When you reach it, a banner appears with an option to upgrade.